FAQ

Shipping Information

How long will it take to receive my item?

Your order is sent to the design team for printing once payment has cleared. Standard printing time on all orders is 3-5 days (your order will ship during this time frame). We estimate that orders will arrive in 7-10 business days from purchase date. Please contact support if you have not received your item.

Do you offer free shipping?

At this time we do not offer free standard shipping. Shipping costs will display in your cart.

Does UrbanTee Ship outside of the U.S.?

Yes we ship internationally! .

Ordering

I made a mistake on my order?

You can contact us on our website We can make changes within 15 minutes of placing an order. After that, we offer returns and exchanges if you made a mistake.

How do I check the status of my order?

You can contact us to find out the status of your order. You will need the order #, email address used to order and the billing postal code in order to access your information. If you somehow lost any of this information, please feel free to contact us anyway.

What is your return/exchange policy?

If for any reason you are unsatisfied with your order, you may return any unwashed and unworn item for a full refund less shipping charges within 60 days of purchase.  If you want to set up an exchange or return on a garment, please go to the contact us page.

I bought this tee last week and now it is on sale?

Occasionally, we adjust the pricing on our items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it. To be notified of when items go on sale, you can subscribe to our e-mail newsletter or follow us on Facebook.

Why was my order charged a customs fee when it was delivered?

International orders may be subject to customs duties/fees. Unfortunately this is a necessary evil of ordering from overseas. Check with your local laws regarding any taxes or fees you may have to pay once these arrive. Please do not ask us to ship your package as a gift. We can't do that!

How do I pay for my order?

We accept Visa, MasterCard, Discover, American Express, PayPal, unfortunately we can not accept checks, cash or money orders at this time. UrbanTee takes your safety seriously, our site is encrypted with 128-bit security so your personal information is safe.

When will my card be charged?

Since your order goes into production the moment it is placed, we do charge your card the moment you confirm your order at checkout. You will receive a confirmation email when your order is submitted. If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorize the amount. Please bear in mind that even if a payment fails to be authorized, some card issuers may still reserve the money temporarily. 

I forgot to use my coupon?

We are sorry but we can not apply a coupon to an already existing order, please save it for next time!

Does UrbanTee offer gift cards?

Sorry, at this time we do not offer giftcards.

Why was I charged sales tax?

Urban tee has a physical location in Missouri. Anyone living in Missouri that makes a purchase will be charged sales tax.

Why are you not replying to my emails?

Please add Urbanteeapparel@gmail.com to your contacts or check your spam box as we always answer all UrbanTeeApparel.com related questions within 24 hours (except weekends and holidays).

Our Company

How do I sign up for your E-mail Club?

You can sign up for our newsletter all the way at the bottom of this page under "Join our mailing list."

Who designs UrbanTee T-shirts?

The UrbanTee creative process starts with gather the best sayings and quotes from the internet itself. Every week we get together and brain storm which ideas we like the best. The best ideas go to our graphic designer and the rest is cotton!

Can I submit my own idea?

No, we are currently not accepting t-shirt ideas.